ServiceMaster of Saint John
733 Rothesay Ave (506) 642-5326 Visit Website
Saint John, NB E2H 2H6
January 21, 2021
Well where do I start!? 10 out of 10 review! I actually switched over to ServiceMaster and I'm glad I did! Chris and Andrew met me at the house during a difficult time and they did what they ensured me they would do! Which was to take the pressure off us, help our family, communicate effectively and restore my place back to it's original in a timely manner. They started by evaluating my situation and moisture levels, then moved all my belongs to a safe storage, removed the damaged areas, and started to process of rebuilding! His team was professional and all the trades he used were fantastic!! I received texts and photos daily about the progress and even texts in the evening from time to time about any heads up and changes. WOW!! From the painters and plumbers and his staff that were sitting outside my house everyday 30 mins early enjoying a coffee I sincerely thanks them all! After years of working with the public, I've heard nothing but nightmares when it comes to house floods and I can honesty say this was the opposite! And for that I'm forever grateful and I HIGHLY recommend ServiceMaster for anyone. I have also highly recommended to my insurance company that ServiceMaster should be the first people used in my area! We actually worked with their team near the end to help clean up some mess and took some photos all together to remember it! THANK YOU Chris Long and to your TEAM for helping our family! Pura Vida, Keith, Nat sambo and Will. :)
October 22, 2020
In an already stressful, worrisome and uncertain time due to Covid19, we had the privilege to have Service Master come into our home, and not only clean up the drug out and scattered beginnings of what another local restoration company had begun; Service Master took immediate care, concern, and control of the entire process for us. Andrew and Rob were at our home within minutes of being contacted by our insurance company who was under impressed by the lack of progress and consideration from our prior restoration company, and they (Service Master) surely were a God send to say the very least. Their very presence provided a sense of calm. They made our family feel safe and secure in knowing that we were in good hands, and they were going to not only take care of all the details, stresses and procedures required, but that we would know and be informed of everything happening in our home every step of the way. From the very start of the clean out and gutting of our basement to the end of bringing our belongings back into our completed home, each and every individual employed by Service Master were absolutely fantastic! Kind, courteous, extremely clean, professional, fast, knowledgeable and all very friendly and personable. This made bringing all these strangers into our home feel more at ease and safe. They made us feel like our family's home and the restoration of it was their top priority. We always felt heard and we had any questions or concerns we might of had along the way answered right away. They can be best described as the best biggest hug when you've had a really hard and bad day! We can not thank each and everyone of them for all their hard work, time, effort, and help throughout this entire process. We have had nothing but high praises for everything Service Master has done and stands for. And we will continue to recommend them to each and every individual we come to talk to.
October 21, 2020
Truthful, gave good advice at the beginning by understanding our goals. We wanted back in as quick as possible and the project manager told us what to consider if we wanted that result. Very reasonable and worked very cooperatively.
October 21, 2020
Chris Long and the Team at Service Master Restore Saint John are outstanding ! Timely, attentive, detail oriented and extremely knowledgeable. Thanks for the great service ! [FIRST NAME REMOVED] and Sheri [LAST NAME REMOVED]
October 9, 2020
All the staff I dealt with from reception and cleaning staff to managers were all very knowledgable, extremely professional and, most importantly, kind and understanding under difficult circumstances. Top marks to this dedicated group.
October 9, 2020
The people were absolutely exceptional and there for us quickly. Andrew in particular was empathetic, understanding, and helpful. Exceptional overall during a stressful time.
September 4, 2020
I can not say enough about the services and my interactions with all involved. Respectful, considerate and professional would best describe all branches of the restoration crews.
August 21, 2020
Adhered to their schedule and a quality of finished work. Provided regular updates and follow up.
August 5, 2020
Great service! Everything taken care off I’ll! Very happy customer!
June 22, 2020
Excellent Service; Fast, Friendly and very helpful. Andrew Whitaker was a pleasure to deal with. Andrew listened to our concerns and questions and provided excellent service.
June 12, 2020
Employees are very professional , reliable And personable . Quality Of the work was second to none . Project manager was a great guy everything Was on schedule as promised. Servicemaster lucky to have a great employee. I would recommend this company no question Great job !
May 5, 2020
Amazing service. Very personable and efficient. Went above and beyond to take great care of us! Would recommend them to friends and family.
May 5, 2020
Very prompt, efficient and courteous service. We had an after hours emergency and the response time was outstanding. We would highly recommend.
April 14, 2020
On February 28th we experienced a flood in our upstairs bathroom. ServiceMaster Restore responded to our call within 20 minutes. Andrew Whittaker’s team (Rob, Anita, Tabitha, Dan, Joe, Jay, “Casper” and I know there were others, I apologize for not being able to think of everyone’s names right now)have been spectacular! They are meticulous to detail, hardworking and clearly take pride in a job well done. They have been incredibly dedicated to making our house a home again and have honestly worked around the clock. I feel as though we are returning to a safer home than one we had prior to the flood. I can’t say enough about ServiceMaster! Thank you.
April 9, 2020
They are prompt, professional with great workmanship.
April 8, 2020
The team was quick to respond, worked quickly, diligently and reassured us when we were in panic mode. Throughout the project, Andrew led very effectively, keeping his troops on track to meet the deadline and communicating very effectively with us. Service Master completed its commitment to us and we are fully satisfied. Thank you.
March 12, 2020
I was very happy that any of my concerns were dealt with until I was happy. The workers all cleaned up after themselves. Anyone I had contact with was very professionial and Mike went out of his way to be helpful.
March 12, 2020
Everyone was so friendly, communicative and helpful whenever we needed anything. There were a couple of issues when the trim was put back on at the end of the process (peeling paint, a small piece out of the wall) but it wasn't bad enough that we couldnt fix ourselves and we were eager to get home. Special thanks to [FIRST NAME REMOVED], Mike, and Anita for being so great and helpful! Would definitely recommend!
February 20, 2020
Everyone I dealt with from ServiceMaster from the very beginning to the end was professional, polite, and knowledgeable. The fact that everyone knew what they were doing and when to do it was a great comfort to me at a very upsetting time. Donnie, whom I dealt with first, explained every step of the process, answered all my questions, and kept updated on progress. I would without hesitation recommend ServiceMaster to anyone.
February 20, 2020
Service was very fast and professional