About ServiceMaster Restore of Saint John

ServiceMaster Saint John has the people, the experience and the technology to restore your property - and your peace of mind - faster.

When disaster strikes, every minute counts. Our industry-leading response time gets you back to business and back to your normal life quicker. We're there 24/7, every day of the year, restoring homes and businesses from St. Stephen to Sussex. With 50 years of local experience, we’re your full-service emergency mitigation, construction and cleaning partner. From water and fire to smoke and sewage damage, asbestos abatement and more, we do it all.

President Chris Long leads a team of more than 35 professionals, including experienced project managers and certified restoration experts, who will guide your restoration project. We're able to deliver exceptional results because of:

Our people: Accessible, genuine and committed, our restoration experts are at your side with the know-how to navigate from crisis to resolution.
Our tools: We lead with technology, using cutting-edge cleaning and restoration tools, project management software, 3D space capture technology and more to cut project time.
Our facilities: Our state-of-the-art headquarters houses the region's most advanced restoration and professional cleaning services, including a laboratory, ozone room and carpet cleaning centre.
Our resources: We have the most equipment in the region. Locally owned, with a national brand behind us, we can muscle up for major projects. No job is too big.

With ServiceMaster Saint John, you'll be relieved by how fast we arrive. And even happier at how quickly we're done and gone.

Meet Our Team

Chris Long, BBA
President

After graduating from UNB Fredericton with a major in Business Administration and a minor in Marketing and Industrial Relations, Chris spent 16 years in Sales and Marketing for Labatt Brewery of Canada. While at Labatt, Chris held multiple positions and played various roles in Regional Sales & Marketing through a number of job promotions. For his last 4 years at Labatt, Chris held the position of Regional Sales Manager for NB & PEI.

In 2008, Chris purchased ServiceMaster Clean and ServiceMaster Restore in Saint John. He has since doubled the number of employees as well as the business. Chris is heavily reinvesting in Training, Recruiting, Technology and Equipment.

Chris is well known in his community for “giving back”. He implemented the Labatt Charity Foundation, which raised over 5 million dollars for over 31 charities in NB. Chris was a Board Member for the St. Joseph’s Hospital Foundation as well he served as a Director on the Dennis Knibb Scholarship Foundation. He is an active member of the YMCA Capital Campaign and a Director in DRAR. He sat on the Board for the Saint John Jazz & Blues and the Alexander Keith Board of Directors. One of his biggest accomplishments was being awarded the ‘Young Leader to Watch’ Award in 2002 from the YMCA.

Chris still finds time to enjoy his family – wife Deanne, son Jack and daughters Isabel and Regan.

Chris is IICRC certified in:

Fire and Smoke Restoration
Water Damage Restoration
Upholstery & Fabric Cleaning
Carpet Cleaning
Applied Microbial Remediation
Odour Control
Health & Safety
Applied Structural Drying

Mike Blagden
Senior Project Manager

Project Management Certificate; UNB

IICRC Certified In:

Fire & Smoke Restoration
Water Damage Restoration
Bio-Hazard
Commercial Restoration
Applied Structural Drying
Applied Microbial Remediation

Andrew Whitaker
Project Manager

IICRC Certified In:

Fire & Smoke Restoration
Water Damage Restoration
Bio-Hazard
Actionable Insights
Matterport Certified
Applied Structural Drying

Blake Johnson
Project Manager

IICRC Certified In:

Fire & Smoke Restoration
Water Damage Restoration

Neville Tracey
Production Manager

IICRC Certified In:

Fire & Smoke Restoration
Water Damage Restoration
Bio-Hazard
Asbestos / Mold Remediation
Applied Structural Drying

Anita Goguen
Cleaning Technitian Supervisor

IICRC Certified In:

Fire & Smoke Restoration
Water Damage Restoration

Pam Collins
Content Manager

Content Mangement Certification

IICRC Certified In:

Fire & Smoke Restoration
Water Damage Restoration

Carol Gordon
Project Manager Assistant

Symbility & Xactimate Trained

Bradley Jimmo
Estimator

Symbility & Xactimate Trained

Jodi MacKay
Accounts Receivable / Procurement

Brand Promise - "RESTORING PEACE OF MIND"

"Whether the water, smoke or fire emergency is large or small, we do everything possible to help restore people's lives, homes and businesses to normal. We provide the highest quality technical restoration services available in the industry, but we also respond to the emotional needs of those affected and deliver an exceptional customer service experience."

A national network at your side, and on your side

Whatever the challenge, ServiceMaster Restore brings more than 70 years of experience to every job. Our national network of 80 locally owned restoration companies enables us to offer the scale of a national company, with the personalized service and guidance of a locally owned business.

Customer Reviews

Hi Chris;

I hope all is well, I just wanted to send you a letter of thanks. I have been impressed with your team from the very first call in placed on June19th. The person that answered the phone was very helpful and understanding. She quickly realized the urgency of our request and responded accordingly. The first crew showed with in a couple of hours to start the emergency clean up. The packers and movers had things taken care of in flash. We were able to provide them with pallets and the forklift to assist them in moving the boxes from the front of the building to the container in our back lot. We were very thankful and appreciative. Sean was on-site right away and explained everything that was going to take place. His friendly demeanor and knowledge were unsurpassed. He was able to provide me with more information about the insurance process than the insurance people did. The crew that you had in for the tear out were a super bunch of guys. They were friendly and professional while having fun working with each other. The camaraderie among them was a pleasure to watch. The restore folks were great as well. Danny was pleasant and professional, he really knows his stuff. The guys that did the drywall and moulding fit in like they were a part of our team, always with a comment about something funny.

As you know we had some other work being done at the same time your group was here. The difference between the two groups were day and night. Your group was outstanding.

We are more than pleased with the quality and workmanship of your work. I am so very happy that we chose ServiceMaster Restore to help is in our time of need.

You are a great group of people that have to deal with people and situations at their worst. Your company's level of professionalism and work ethic are second to none.

In closing I would like to personally thank you Chris, your attitude and warmth was truly the difference it makes between a great experience like we had and a bad one.

I have told anyone that will listen, how great you and your team (family) at ServiceMaster Restore treated Canadian Bearings and our folks.

Sincerely

J Kelly

Branch Operations Manager

Saint John Branch

*********************************************

Chris

Let me start by saying my wife and I are fully satisfied with the work completed by your team at my home. Customer satisfaction must be a key company measurement for a firm that supplies services. I would rate the service we received a 9.5 out of 10 on the work done at my home. Both myself and my wife are pleased with the end result and how we got there. (9.5 is about as high as I give as there is always room for improvement).

People make the difference. Maurice and Pat were the coordinators and did a good job at ensuring that our needs were met and we were satisfied.

First on the job was Anita and the movers. They quickly assessed the situation and began to remove everything out of the basement. They were very efficient, organized and customer aware.

Matt Palmer was assigned to remove the old sink and cupboards (which had been there since the 50's but soiled) and installed the new sink, not as easy a task as it might sound. Matt did a good job.

Jeff Langille was then assigned to replace the gyp-rock, do the crack filling, the painting and any other general repairs required to see a completed job. I found Jeff to be very efficient, effective, customer focused and pleasant to deal with. He also has a very good understanding of the overall job. When I asked for a change he would direct me to Maurice for approval. He never said no but did make me aware that Maurice understood the overall budget and would have to be consulted. Jeff did exceptional work.

Matt and Jeff were extremely professional in their work. This was most noted in the cleanliness of my basement when they finished the day. My wife was impressed each time she went down stairs at how and clean things were.

Everything in it's place and all swept clean. This shows a high degree of pride of workmanship and made me feel I had quality workmen on the job.

Please pass our thanks to all involved with this restoration.

Regards

Mike G

*************************************

Thanks for everything - the couches and carpet are terrific! Deanna really really missed her carpet in the livingroom! I'm really pleased the doggy accident smell has been banished from our house.

- Sohrab

**************************************

Just wanted to say what a pleasure it has been working with you and everyone from ServiceMaster. Everyone is sooooo pleasant, helpful and knowledgeable. You guys have made this mess soooooo much easier to deal with!

-- Jen F

******************************************

"Chris - wanted to let you know you have a great foreman‎ with great people skills and a real driver. - Bruce"

********************************************

I would like to say ServiceMaster has been the most professional group that I have ever dealt with (35 years in the service industry) right from the time I called which was Friday (21st) ! they were quick, & very efficient.

--Roy S

********************************************

Certifications

2022 IICRC Certified Firm
Applied Microbial Remediation Technician
Applied Structural Drying
Fire and Smoke Restoration
Water Damage Restoration
Asbestos Certified New Brunswick
Trauma and Crime Scene Technician
Odour Control
Carpet Cleaning
Upholstery & Fabric Cleaning
Commercial Drying
Actionable Insights Matterport Certified
IICRC Heath & Safety Certification